Refund policy

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your coaster set must be unused, in its original condition, and in its original keepsake box with all coasters included. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@editionsbykt.com. Once your return is approved, we'll arrange for the item to be collected directly from your location — no need to ship it yourself.

Damages and issues

Coasters are made of high-end plexi and can be sensitive to impact during shipping. Please inspect your order as soon as you receive it, and contact us immediately at info@editionsbykt.com if any coaster arrives damaged, defective, or if you received the wrong item — we'll evaluate and make it right.

Exceptions / non-returnable items

Personalized or custom-order coaster sets (e.g. custom names, special requests) cannot be returned unless damaged or defective. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get the set you want is to return your original item, and once accepted, place a new order for the correct one.

Shipping & returns across the GCC

We currently ship across the GCC (UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar). Once a return is approved, our courier will collect the item from your address — availability may vary slightly depending on your location.

Refunds Once we've received and inspected your returned item, we'll notify you if the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note your bank may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@editionsbykt.com.